Commercial guide by the Fat Killer Plus store · Updated 20 October 2026
If a parcel arrives damaged, leaking, unsealed or different from the order, document what you received before discarding packaging. A clear record helps the store identify the issue and explain the applicable resolution. Do not use a product whose integrity is in doubt while the problem is unresolved.
Capture useful evidence
Photograph the outer parcel, shipping label, affected bottle, seal, capsule count, batch and expiry details where visible. Keep an unedited copy for private support. If you share an image publicly, hide the address, phone and tracking identifiers. Do not alter a damaged seal to make the photograph clearer.
Compare with the order
Check whether the issue is physical damage, the wrong pack, a missing bottle or a packaging difference. A new package design does not prove counterfeiting, but it is reasonable to ask the seller to confirm the batch and label. State observations rather than making assumptions about the cause.
Contact promptly and keep the records
Send the order number, receipt date and a concise description through the official contact channel. Ask whether you should keep the parcel for carrier inspection and what replacement or refund process applies. This guide does not create an automatic refund entitlement beyond the current store policy and applicable rules.
Your next step
Review current options and information on the 20-capsule product page or 40-capsule product page. If an order question remains, contact the store before payment. Use the current checkout price and terms. Purchase quantity does not determine dosage, and no specific weight-loss result is guaranteed.